Get to know NapoleonCat a bit better!
Find answers to the most burning questions about our tool.
Social Media Made Simple is NapoleonCat’s podcast about growing a business on social media channels. In each episode, Anna & Tom unveil practical tactics for how businesses can use social media platforms to strengthen their online presence. Social Media Made Simple is a perfect podcast for anyone looking to bring social media and digital marketing into their business strategy, from building a community to analyzing competitors, improving team management to providing the best customer service.
Tuesday Apr 11, 2023
Tuesday Apr 11, 2023
Tuesday Apr 11, 2023
In the first episode of Social Media Made Simple, we’ll introduce you to the world of customer service and content moderation in social media. Highlighting the unique challenges professionals face in managing multiple platforms, monitoring millions of daily interactions, and adapting to the constantly changing landscape.
You’ll learn what tone of voice will be best for your brand, why personalization is crucial in customer care, and how different social media platforms require different types of language when communicating with clients. Find more tips for navigating the world of social media on our blog: https://cutt.ly/check-out-the-blog
Tuesday Apr 25, 2023
Tuesday Apr 25, 2023
Tuesday Apr 25, 2023
In this episode of "Social Media Made Simple," we delve into content moderation rules on major platforms such as Facebook, Instagram, TikTok, Twitter, LinkedIn, and YouTube. We explore the similarities and differences in their approaches to maintaining safe, respectful, and inclusive online spaces.
We also uncover the complexities of content moderation in today's ever-changing digital landscape. Moreover, this episode also highlights the role of AI and human moderators in enforcing these policies and the delicate balance between user safety and freedom of expression.
Take advantage of this insightful episode that will help you protect and maintain your brand's reputation and contribute to a safer digital environment.Find more tips for navigating the world of social media on our blog: https://cutt.ly/check-out-the-blog
Tuesday May 09, 2023
Tuesday May 09, 2023
In this episode of "Social Media Made Simple," we delve into the intricacies of developing an effective social media customer service strategy and measuring its success. We discuss setting goals, selecting appropriate platforms, establishing a consistent brand voice, and developing guidelines for your team.
Additionally, we cover how to measure the effectiveness of your strategy through key performance indicators and the importance of monitoring customer feedback. Lastly, we share valuable tips to enhance your strategy and help you build lasting relationships with your audience.
Tune in to learn how to strengthen your brand's reputation and build lasting relationships with your audience.Find more tips for navigating the world of social media on our blog: https://cutt.ly/check-out-the-blog
Tuesday May 23, 2023
Tuesday May 23, 2023
Tuesday May 23, 2023
This episode of Social Mede Simple is all about teams! Keep listening if you want to discover effective team management strategies for social media content moderation and customer service. You'll also learn what are the best communication channels, how to set clear expectations, provide comprehensive training, and offer ongoing support for your team. Since this episode is packed with valuable information, we'll also talk about how to foster a positive team culture, leverage automation tools, and prioritize work-life balance. Tune in now on subscribe to listen later. And remember to leave a review to support the podcast!Find more tips for navigating the world of social media on our blog: https://cutt.ly/check-out-the-blog
Tuesday Jun 06, 2023
Tuesday Jun 06, 2023
Tuesday Jun 06, 2023
In this episode of "Social Media Made Simple," we discuss how tracking brand mentions, industry trends, and sentiment analysis can enhance a brand's actions. Moreover, we examine how social listening can play a pivotal role in crisis management, giving you the upper hand in identifying potential issues and activating crisis strategies proactively.
We also take a closer look at how tools like NapoleonCat can provide comprehensive insights and take a closer look at their significance in streamlining workflows. Lastly, we explore the role of influencers in shaping your brand's online presence and how social listening can help you align your content and influencer marketing strategies.
Tune in to this episode of "Social Media Made Simple" for an in-depth look at how social listening can strengthen your brand's online presence and foster a deeper connection with your audience. Find more tips for navigating the world of social media on our blog: https://cutt.ly/check-out-the-blog
Wednesday Jun 21, 2023
Wednesday Jun 21, 2023
Wednesday Jun 21, 2023
In this episode of "Social Media Made Simple," we navigate the complex landscape of managing demanding customers, handling negative comments, and controlling social media crises. We examine the various categories of challenging clients, offering practical tactics to maintain professionalism and uphold your brand's online reputation.
Taking a deep dive into the realm of social media crises, we present early warning signs and the crucial necessity for a comprehensive crisis management plan. Finally, we explore how tools like NapoleonCat can streamline the process, facilitating better customer engagement and effective workflow management.
Tune into this episode of "Social Media Made Simple" to equip yourself with strategies that can help foster customer trust, maintain a resilient online presence, and safeguard your brand.Find more tips for navigating the world of social media on our blog: https://cutt.ly/check-out-the-blog
Tuesday Jul 04, 2023
Tuesday Jul 04, 2023
In this episode of "Social Media Made Simple," we dive into customer service channels integration and interdepartmental collaboration for improved customer service. We shed light on the significance of customer service on social media platforms and explore various customer service channels, their unique pros and cons, and how they can be utilized effectively.
Furthermore, we delve into the vital process of integrating customer service channels to optimize customer interactions. From assessing current customer service processes to investing in CRM software, we discuss how businesses can streamline customer service, enhance efficiency, and foster a consistent customer experience.
In addition, we underscore the importance of collaboration among various departments within a company for an improved customer experience. Finally, we end the episode with a case study of Zappos, demonstrating the immense benefits of customer service channels integration and interdepartmental cooperation.
Tune in to learn about creating a robust and effective customer service strategy.
Find more tips for navigating the world of social media on our blog: https://cutt.ly/check-out-the-blog
Tuesday Jul 18, 2023
Tuesday Jul 18, 2023
Tuesday Jul 18, 2023
In today's episode of "Social Media Made Simple," we discuss customer service on various social media platforms. As social media continues to evolve, it's not just about posting content anymore. It's about creating a dialogue, building relationships, and providing value to your audience. And one of the best ways to do that is through top-notch customer service.
Tune in to learn what it takes to provide excellent customer service on social media.
Find more tips for navigating the world of social media on our blog: https://cutt.ly/check-out-the-blog.
Thursday Oct 05, 2023
Thursday Oct 05, 2023
Welcome to "Social Media Made Simple," the podcast that demystifies the complex world of social media management. Today, joining us is Ola, Customer Experience Manager at NapoleonCat, a leading social media management platform.
We will talk about transforming feedback into features, gathering client insights, and the life of a Customer Experience Manager in a growing SaaS company.
Grab a cup, make yourself comfortable, and enjoy the episode!
P.S. As always, if you want tips for navigating the world of social media on our blog: https://cutt.ly/check-out-the-blog
Friday Nov 03, 2023
Friday Nov 03, 2023
Friday Nov 03, 2023
Welcome to another episode of "Social Media Made Simple"!
Today, our guest, Marcos Bravo, founder of The Waterlemon, and a marketing, brand, and communications expert with over two decades of experience, will talk with us about the role of social media in shaping company branding.
Marcos has worked with renowned companies like LiveChat, Piktochart, and Techland. Currently, he leads his video content agency, The Waterlemon.
In this episode, he'll share with us the ups and downs of opening his branding agency, and his take on the role of social media in forming a brand's identity and creating top-notch video content.
Social Media Made Simple is NapoleonCat’s podcast about growing a business on social media channels.
In each episode, Anna & Tom unveil practical tactics for how businesses can use social media platforms to strengthen their online presence. Social Media Made Simple is a perfect podcast for anyone looking to bring social media and digital marketing into their business strategy, from building a community to analyzing competitors, improving team management to providing the best customer service.
Get to know the people behind NapoleonCat podcast a bit more. Both your hosts, which you can hear in every episode, and the people in the back, who make it happen.
Marketing Specialist at NapoleonCat
Digital marketing geek with many aces up her sleeve, from creating content for social media to managing affiliate programs. She's done it all. Now, she's taking to podcasting to help you bring social media and digital marketing into your business strategy. Away from work, she loves to travel, read books, and cuddle with her two cats.
Brand Evangelist at NapoleonCat
A motivating coach, a trainer & leader of people and culture. I enjoy public speaking and motivating groups toward common goals. When I’m not in the office, you can find me snowboarding, golfing, camping, and playing with my wonderful dog in the Canadian wilderness.
Content Manager at NapoleonCat
As a nerd passionate about exploring new technologies, he uses his years of experience in the startup industry to create compelling content for diverse audiences. After work, he binges on his favorite series on streaming platforms and has a blast with his adorable Staffordshire Bull Terrier, Tao.
Product Marketing Manager at NapoleonCat
Passionate about designing aesthetics, value add content and product development. Adult education expert and the person behind NapoleonCat Academy. Fan of meditation. She would rather be well-rested than famous. She has traveled to 25 countries, and everywhere she goes, the most important question is: What’s for dinner? Dog person.
NapoleonCat allows you to track the performance of your social media efforts over a custom time period. You can follow metrics such as engagement rate, reach, follower growth, demographics, and more. You can also track your competitors' social media activity to monitor industry trends and benchmarks in real-time. Finally, NapoleonCat allows you to automatically generate customizable social media reports for both your and your competitors' profiles (including detailed competitive analysis).
Visit napoleoncat.com and learn more!
Find answers to the most burning questions about our tool.